HOW LONG WILL AN ORDER TAKE?

CLOTHING: We’re an on demand production, everything is made to order, creating less waste than conventional manufacturing. Once an order is placed, we will usually complete the product in 1-3 business days, and distribute it soon after. In certain cases, we will have a high volume of orders, or a special order garment, and will need more time.

MERCHANDISE APART FROM CLOTHING: Please allow 1-3 business days for order to be process and packaged

In total please allow:

1-2 weeks for U.S. orders

DO YOU OFFER INTERNATIONAL SHIPPING?

We do not offer international shipping at the moment. We will in the near future.

CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT? 

CLOTHING:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks of the order. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

We can only provide refunds in specific circumstances.

We can offer refunds and replacements if we have made a mistake. If you have made a mistake then we cannot offer a refund or replacement. This is because as a small business and a on demand production, all our items are made to order and we do not have facilities/warehouse for returns. We print the exact number of garments, based on the orders that came in, please review your order & check the size guide before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

MERCHANDISE APART FROM CLOTHING:

We will be happy to take unopened, unused products within (14) days from delivery date. Not all items are eligible to return. Upon receiving products we have the right to deny full refund if we find that the condition of the items was misinterpreted.

We cannot provide refunds if:

• You chose the wrong item or size

• The item isn’t damaged

• The item is late or didn’t arrive on time

• You no longer want the item

We only offer refunds if:

• Your item arrives damaged

• You receive the wrong item

• Your item doesn’t arrive after 14 days after order placed we

We require photographic of the damaged or defective product, in order to proceed. As soon as we deem that the product us significantly damaged or defective, we will either issue a replacement item or request you to return the item back to us so we can issue you a refund. You can email us at dreamdollesthe@dreamdollestheshop.com. Please provide us with all the order Information to better assist you.

Please allow up to 14 business days for funds to process.

Privacy Policy

Here at Dreamdollestheshop.com we value the relationships that we establish with our customers. Many of you have become part of our extended family and we’re grateful for the trust you have placed in us. We take your privacy very seriously. Any information you provide to us on this web site, or in the course of doing business with us, is maintained in private files on our secure web server and our protected internal systems.

If you register on our site, or purchase merchandise from us, your name, email address, and mailing address (if given) will be added to our database of customers or prospective customers. You will then be eligible to receive special offers from Dreamdollestheshop.com via email. We work hard to keep our promotional emails amusing and worth reading. The time you spend reading them is greatly appreciated and we attempt to make our visits a pleasant experience. You can choose, at any time, not to receive these offers. Simply follow the opt-out directions at the bottom of any promotional email we send you. We will honor your request immediately.

How do we use your information? We may use your information in a number of ways, including the following: In order to serve you better, we may use that information to improve your overall shopping experience. To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often. To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes. For example, we send out email to our customers about products or events that we think may be if interest to them. We also may send you offers for discounts or free services (e.g., free shipping) on our site. For customer service purposes, such as contacting customers who have not checked out to follow up on abandoned shopping carts or to see if there was a problem with their use if the site.

We’re very serious about security. Dreamdollestheshop e-commerce website uses secure (encrypted via SSL/https) connections to your web browser when transmitting payment information =, so that you can be sure that your shopping experience with us is safe.